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COVID-19 information in community languages and alternative formats

Page updated: 17/05/2021

Images licensed for use. Credit: Alex Yeung and Martin Lee / stock.adobe.com

Walsall for All has sourced COVID-19 information in community languages and alternative formats. All links are externally sourced and highlighted in blue.

Click below to quick-access resources in the following topics:

Guidance and resources may change at any time. For the latest information on Coronavirus, please go to https://www.gov.uk/coronavirus

Symptom-free (lateral flow) testing

Information posters in different languages

BSL video explainer

Parent information on testing

Information for parents and carers on COVID-19 symptom-free (rapid) testing.

English | Arabic | Bengali | Chinese | Farsi | Gujarati | Hindi | Polish | Portuguese | Punjabi (India) | Punjabi (Pakistan) | Romanian | Slovak | Somali | Urdu | Welsh

BSL video explainer

Step-by-step guide for self-testing (for lateral flow test)

Step-by-step guide for COVID-19 self-testing if you are symptom-free.

Arabic | Bengali | Chinese (simplified) | English | Gujarati | Polish | Punjabi (Gurmukhi script) | Romanian | Somali | Turkish | Urdu | Welsh | Easy Read (English) | Large Print (English) |

COVID-19 Roadmap

The government has published the ‘COVID-19 Response - Spring 2021’, setting out the roadmap out of the current lockdown for England.

Click here to access translations and accessible formats.

COVID-19 Infographics - roadmap graphics

COVID-19 Infographics have created their 'Roadmap out of Lockdown' graphics which describes the steps being taken to ease lockdown.

Click here for more.

BSL Version (step three of the roadmap)

Hands, Face, Space, Fresh Air

BSL video of TV advertisment

COVID-19 Vaccination

Translated and accessible information is available on the following subjects below via the GOV.UK website:

Vaccine information in community languages

NHS England and NHS Improvement London have published a series of videos, featuring NHS doctors, nurses and other frontline staff, in community languages explaining how the vaccine is given, and providing clear evidence that the vaccines work and are safe.

Click here to access the videos.

What to do after the vaccine

Videos in community languages by NHS England and NHS Improvement on why everyone should continue to follow COVID-19 rules even after having the vaccine.

Click here to access the videos.

Information about the COVID-19 vaccine: For people with a learning disability and autistic people

BSL videos

Guide for older adults

More videos in BSL on the vaccination can be found here.

Vaccine Fraud - Information in BSL by Zebra Access - click here for more.


NHS resources in different languages explaining how the NHS COVID-19 app works.

Click the links below to view translated information:

Arabic website

Bengali website

Chinese website

Gujarati website

Polish website

Punjabi website

Romanian website

Somali website

Turkish website

Urdu website

Welsh website

Video explainers:

Arabic | Bengali | Chinese | Gujarati | Polish | Punjabi | Romanian | Turkish | Urdu | Welsh

Further translated resources are available here: https://covid19.nhs.uk/information-and-resources-translated.html

BBC Asian Network video explanation of the test-and-trace system in five languages, Gujarati, Punjabi, Sylheti, Tamil and Urdu: NHS Test and Trace explained in South Asian languages - BBC News

For resources in English: https://covid19.nhs.uk/information-and-resources.html

Accessible formats

Large Text versions

Large text English - 101 Explainer video
Download • 92KB
Large text English - QR Explainer video
Download • 69KB

Easy Read versions

Easy read of the Introducing the NHS COV
Download • 660KB
Easy read of the QR video script
Download PDF • 649KB
NHS Test And Trace App Privacy Notice Ea
Download • 920KB

Large Text (Welsh)

Large text Welsh- 101 Explainer video
Download PD • 88KB

Face coverings

Please see the below links for advice and guidance on face coverings (or face masks). You must wear face-covering at all times on public transport, when attending a hospital as a visitor or outpatient, in shops and supermarkets and many indoor settings, such as museums, galleries and cinemas. Some are exempt from wearing a face-covering - click here for more.

Translations on face coverings are available, including an Easy Read Guide by Mencap.

Birmingham Public Health - Advice on Face Coverings

Translated advice on where you must wear a face-covering (such as pubic transport), who is exempt from wearing a face covering and how to wear one.

Click here for more

Mencap - Easy Read Guide on Face Coverings

Click here to access the PDF

A BSL signed video on face-covering exemptions is available on Facebook by clicking here.

Government guidance

The following resources below have been published by the UK Government.

COVID-19: guidance on shielding and protecting people defined on medical grounds as extremely vulnerable

Information for shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19.

Click here for more.

Domestic abuse: get help during the coronavirus (COVID-19) outbreak

Guidance about how to get help if you or someone you know is a victim of domestic abuse. Available in the following languages below.

Arabic | Bengali | Farsi | French | Gujarati | Hindi | Italian | Mandarin Chinese | Polish | Punjabi | Romanian | Spanish | Somali | Tamil | Urdu

Source: GOV.UK

How to stop the spread of coronavirus (COVID-19)

Advice for everyone to help stop the spread of coronavirus (COVID-19).

Click here for more.

COVID-19: guidance for households with possible coronavirus infection

Stay at home guidance for households with possible coronavirus (COVID-19) infection.

Click here for more.

COVID-19: guidance for the public on mental health and wellbeing

Advice and information on how to look after your mental health and wellbeing during the coronavirus (COVID-19) outbreak.

Click here for more.

Guidance for contacts of people with confirmed coronavirus (COVID-19) infection who do not live with the person

This guidance is for people who have been notified by NHS Test and Trace that they are a contact of a person who has had a positive test result for coronavirus (COVID-19).

Click here for more.

Support for the bereaved

Information on what to do when someone dies during the COVID-19 pandemic.

Click below to access your preferred language.

English | Arabic | Bengali | Chinese | Chinese (Traditional) | Farsi | French | German | Gujarati | Italian | Lithuanian | Polish | Portuguese | Punjabi | Romanian | Scottish Gaelic | Tagalog | Tamil | Turkish | Urdu | Welsh

Source: https://www.gov.uk/government/publications/support-for-the-bereaved

Test and Trace

Walsall for All worked with Public Health at Walsall Council to develop translated information posters on Test and Trace.

These posters are downloadable and printable in PDF format. Please allow extra time to download the translations due to its file size.

Arabic | Bengali | Chinese | English | Hindi | Italian | Kurdish | Pashto | Polish | Punjabi | Romanian | Somali | Urdu

Example of the poster in English.

Test and Trace (alternative formats)

British Sign Language Video

Test and Trace - Easy Read posters




Test and Trace - Large Print posters




Audio version of Test and Trace - click here

Source: https://coronavirusresources.phe.gov.uk/Test-and-Trace/resources/alternativeresources/

Symptoms and Self Isolation

Translations in Arabic, Bengali, Chinese Simplified, Gujarati, Hindi, Polish, Punjabi (India), Punjabi (Pakistan), Slovak, Somali and Urdu.

British Sign Language video

Symptoms - Easy Read and Large Print Posters (click the files to download)

Symptoms Easy Read Poster 27.05
Download 2020 • 360KB

Symptoms Large Print Poster V1 27.05
Download 202 • 154KB

Symptoms Large Print Poster V2
Download PDF • 154KB

Audio version of the Symptoms advert - click here

Information on how to self-test if you have symptoms

Two-page guide on how to test yourself if you visit a testing centre or at home.

Arabic | Bengali | Czech | Farsi | French | Gujarati | Hindi | Japanese | Kurdish | Lithuanian | Mandarin Chinese | Pashto | Polish | Portuguese | Punjabi | Romanian | Russian | Slovak | Somali | Spanish | Tamil | Turkish | Urdu | Welsh

Easy read version on how to do the home test.

Video guide in English

Coping strategies for anxious times

Black Country Healthcare NHS Foundation Trust has produced a leaflet of wellbeing tips which can be downloaded below in English and translated versions.

English Coping Strategies for anxious ti
Download • 755KB

Translated versions in alphabetical order

Albanian Coping Strategies for anxious t
Download • 591KB
Arabic Coping Strategies for anxious tim
Download • 767KB
Bengali Coping Strategies for anxious ti
Download • 1.08MB
Farsi Coping Strategies for anxious time
Download • 709KB
French Coping Strategies for anxious tim
Download • 671KB
Mandarin Coping Strategies for anxious t
Download • 1.02MB
Pashto Coping Strategies for anxious tim
Download • 721KB
Romanian Coping Strategies for anxious t
Download • 732KB
Somali Coping Strategies for anxious tim
Download • 552KB
Sorani Coping Strategies for anxious tim
Download • 845KB
Tigrinya Coping Strategies for anxious t
Download • 599KB
Turkish Coping Strategies for anxious ti
Download • 1.11MB

Accessing local health services

Walsall CCG have released a series of videos providing translated guidance to accessing local health services during the current COVID-19 crisis.

English | Polish | Kurdish | Arabic | Romanian | Urdu | Hindi

Doctors of the World

Doctors of the World UK are really pleased to be able to share updated Coronavirus (COVID-19) advice for patients in over 60 languages, produced in partnership with the British Red Cross, Migrant Help and Clear Voice. The guidance is based on the government’s updated advice and health information. There is also video and audio guidance available in different languages.



SignHealth is committed to making sure coronavirus information is available in British Sign Language. They post updates on a daily basis, including government announcements. They also have a variety of BSL translated resources on COVID-19.


Other translated information

Refugee and Migrant Centre - Keeping safe when you are out

Simple guidance on what you should do when you are out to keep safe in various languages.


COVID-19 Scam and Fraud Information by K International

Information and advice on how to protect yourself from scams and fraud, including scams to look out for. Click the link for more information.


Women's Aid - COVID-19 information

Safety and support information for survivors and family, friends and community members, available in different languages.


COVID-19 Parenting

Advice and tip sheets for parents and families, available in different languages.



Easy read guides on various topics related to COVID-19


Further information and contact details

Word 360

If you or someone you know requires information, support or guidance in an alternative format, or for any interpreting, translation, transcription or has British Sign Language (BSL) requirements, please contact Word360 by emailing getintouch@word360.co.uk or calling 0121 554 1981 and quoting ‘Walsall Council’ when making your request.

Deaf Support and Care Services

Deaf Support and Care Services Limited (DSCS) is a unique company that provides services to individuals who are Deaf or have a sensory loss. These can be accessed by any individual who is Deaf, hard of hearing/partially hearing, or Deafblind.

If you require any support, please call/video call or text 07391 285 489 and ask for Vicky, call 0121 609 7060, or e-mail info@dscs-ltd.com. Please quote ‘Walsall Council’ when making your request.

Walsall Society for the Blind

Walsall Society for the Blind is available to provide expert support, advice and information to those affected by sight loss. Please contact the Centre on 01922 627683 or hawleyhouse@wsftb.co.uk

NHS 111

As well as accessing NHS 111 by phone or online, if you have difficulties communicating or hearing, you can call 18001 111 on a textphone or use the NHS 111 BSL interpreter service via nhs.uk/111

Who do I contact for any other enquiries?

For any other enquiry regarding information in accessible formats, please contact equality@walsall.gov.uk (this email address is monitored during office hours only).